Cancellation & Refund Policy
·       Training course registrations will not be confirmed until registration is complete and billing information is received in full.
·       In order to cancel or reschedule a confirmed training please submit an email request to
·       Please submit all cancellation requests within 10 calendar days of registration and no later than 5 days prior to the scheduled course date in order to receive a full refund of paid registration fees minus admin fees based on a 30% of cost of training (ie. $60 x 30% = $18 admin fee).
·       No shows and cancellations not made within the specified cancellation period will incur the full cost of registration.
All sales final on book studies and recorded webinars. 
Cancellation by Child Counseling Center and Play Therapy Institute Of NM (CCC & PTI)
·       Child Counseling Center and Play Therapy Institute of NM reserves the right to cancel any training course due to insufficient enrollment at least 15 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.
·       CCC & PTI is not responsible for any expenses incurred by the customer if a training course is cancelled.
·       If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is encouraged to reschedule for a future training course.


The Child Counseling Center and Play Therapy of Institute of NM (CC PTI of NM) is fully committed to complying with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of attendees.

While we go to great lengths to assure fair treatment for all and attempt to anticipate problems, we recognize that complaints will arise.  When problems do present themselves, we will attempt to alleviate complaints as quickly as possible.

Complaints relative to a speaker, contents of instructional materials being presented, an individual educational style being utilized, or facilities where a training is held should be addressed with Lisa Dykes-Harrell, Director of the Training Program at CCC PTI of NM, who will attempt to resolve the matter as expeditiously as possible. You can contact Lisa at